Shipping & Returns
Worldwide shipping
Shipping in Australia:
- Standard: $8, 3-6 business days.
- Express: $12, 1-2 business days within the Express Post Next Business Day Network.
Shipping outside Australia:
- Standard: AU$18 (approx. US$17, €15, £12), 4-10 business days
- Express: AU$48 (approx. US$45, €40, £32), 2-4 business days
Orders ship next business day.
Most items require a signature on delivery, so we suggest you post it to your office or workplace instead of your home (if applicable). Please note we don't ship to PO Boxes, you must provide a street address.
All items shipped outside Australia are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. The buyer is responsible for all duties and taxes incurred.
Countries we currently ship to include: Austria, Belgium, Brazil, Canada, China, Côte D'Ivoire, Cyprus, Denmark, Ecuador, Fiji, Finland, France, Germany, Greece, Hong Kong, India, Ireland, Italy, Japan, Mexico, New Zealand, Netherlands, Norway, Philippines, Poland, Qatar, Russia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Ukraine, United Arab Emirates, United Kingdom, USA.
Please contact us if you would like to place an order and your country is not listed above.
14 day returns
How to process a return
We want all our customers to be overjoyed with their purchases from Oye Modern. By accepting returns, we hope to ensure this is the case. You can return an item for any reason, as long as it is in original condition.
Returned items must be unused, in their original condition, in their original box, and must be post-marked within 14 days of receipt. Items must be packaged to prevent damage on the return voyage. Shipping and gift wrapping costs are non-refundable.
You will need to pay the return shipping costs unless the item(s) sent were not what you ordered or were damaged in transit, in which case we will make alternate arrangements with you, please contact us.
How to return your item:
- Download the Return Form (PDF), complete it and include it with your return
- Package the items in a shipping bag or box that will prevent damage in transit. We recommend similar packaging to what you received the items in originally. Include the jewellery, its original box, and this return form.
- Oye Modern takes no responsibility for goods that are returned but become lost or not delivered to us. If you are concerned about loss or damage in transit you may consider adding tracking or insurance.
- Within 14 days of receiving them, send the item(s) to:
Oye Modern Returns
PO Box 453
Newtown, NSW, 2042
Australia. - Upon receipt of the item(s) we will process your refund (minus shipping and any gift wrapping costs) to the credit card or PayPal account used for the purchase.
Please note we cannot accept returns on custom orders.
Exchanges
The majority of jewellery we sell at Oye Modern are limited run, hand made items. We often do not carry a large range of sizes, colours or multiples of one design. Therefore, we unfortunately cannot always process exchanges. If you would like a different colour or size, contact us and we'll see what we can do for you.