Customer Service


Payment options

Oye Modern currently accepts Visa, MasterCard, and Paypal. Checkout is secure and encrypted by industry standard SSL. More about security.

Ring Sizing

Please visit our new Ring sizing page.

Custom orders

Typically we have a few sizes of each ring in stock. If we don’t have the size you need on hand, we’ll happily have a ring made especially for you. If you’re not sure about your ring size, request a FREE ring sizer.

Custom orders typically take about 2-3 weeks. Email service [at] this domain to get exact timing, or just place your order and we’ll confirm the timing with the designer and let you know.

How to order your own ring size:

  1. Select “Custom” in the Ring size dropdown next to the “Add to Cart” button
  2. Click “Add to Cart”, checkout, and place your order. We don't have a way for you to enter your size in checkout at the moment, we're working on this. So in the mean time;
  3. Send an email to service [at] this domain and let us know the size you would like. If we don't hear from you we'll contact you within 24 hours to discuss sizing.

Please be aware custom orders cannot be returned, read about our return policy.

If you have any questions, contact us and we'll explain everything you need to know.

Tax

Orders shipped within Australia

All orders shipped within Australia include Australian GST (Goods and Services Tax) in the prices shown.

Orders shipped outside Australia

No sales tax is applied to orders shipped outside Australia, but please be aware that all items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. The buyer is responsible for all duties and taxes incurred.

Currency fluctuations

All prices not shown in Australian dollars are converted from the Australian dollar price. We update our exchange rates on a regular basis, so you may see prices fluctuate sightly from week to week.

Please also be aware that all payments will be processed in Australian dollars, and that due to the currency conversion, the amount billed to your credit card may differ slightly (usually lower) from the total price shown at checkout.

Gift Wrapping

Gift wrapping image

Make your gift really special. For just AU $5 we'll wrap your jewellery in thick red paper with a simple tie and matching gift card. We can hand write your message for you, or leave it blank for you to write your own.

How to add gift wrapping

  • Add gift wrapping to your order here.
  • If you are ordering multiple items, please order Gift Wrapping for each one (if applicable) and make a note which message is for which item.
  • If you buy more than one item and would like them gift wrapped together, just email us to let us know.

If you are unsure of what to give, Gift Certificates are a great alternative.

Gift Certificates

Gift certificate image

Purchasing a gift certificate

When purchasing a gift certificate, you will be able to select the amount and the method of delivery (email or post). If email delivery is selected the email will be sent immediately to the recipient (you will need to provide their email address). If you would like the gift certificate to be posted to the recipient, enter their address as the shipping address in checkout. If you would like to personally give the certificate, simply enter your own address. Buy a gift certificate here.

How to redeem a gift certificate

Gift Certificates can be redeemed by entering your certificate code on the Shopping Cart page. The certificate amount will automatically be deducted from your order. If your order total is less than the certificate total, you will be able to use the remainder of the gift certificate amount by using the same code again at a different time (we will remember the balance of your certificate for your next purchase).

Caring for your jewellery

To keep your jewellery looking it's best:
  • Take care not to expose it to perfume, hairspray or harsh chemicals
  • Avoid placing excess strain on chains, neckpieces and bracelets

Cleaning sterling silver jewellery

Due to the copper in sterling silver you will notice the metal darkens and oxides overtime. To maintain the shine and finish of your jewellery:
  • Clean larger items such as rings and bangles with a soft polish cloth. These cloths can be purchased from department stores and are impregnated with cleaning compound to maintain the shine of your piece.
  • Clean chains and fine wires with 'silver foam', also typically available from your department store. Gently swab the silver components with a damp sponge covered in 'silver foam', then rinse clean. Foam can be used on jewelry including components such as freshwater pearls, crystals and semi precious stones, but always check the directions on the product you buy. Take care not to leave foam on products for extended periods of time.

Maintaining your brushed satin matte finish

If your silver jewellery has a brushed satin matte look, you can maintain it easily yourself. Follow the instructions below. This method will also remove any discolouring or shallow scratches.

  1. Grab a scouring pad (from under your sink or at your local store)
  2. Rub your jewelry in a single direction with the scourer, take care not to rub parts of the jewellery without the brushed finish

Maintaining your oxidised silver finish

An oxidised silver finish is delicate, and designed to fade over time. To prolong the finish do not use silver cleaning agents on oxidised finishes. Try warm water and a drop of dishwashing liquid, then buff very gently with a cloth, if needed.

Maintaining your Smug anodised titanium

The patterned metal of your Smug jewellery is anodised titanium. To clean it, rub gently with a soft cloth. Do not use silver or metal polish, as it will damage the colour and the pattern.

About rhodium plating

Rhodium plating is used to prevent your jewellery from scratching and tarnishing.

Rhodium plated sterling silver will retain it's shine and colour longer than uncoated sterling silver which will appear dull and discolour over time. Our Darkcloud Silver range is rhodium plated to ensure it's appearance remains spectacular throughout it's lifetime.